Blah. I have to write a trouble log for a pilot project here at work. I can't even begin to imagine why there isn't a database for this sort of thing, this is precisely what Lotus Notes was invented
for. It used to be called Lotus Support Notes for chrissake. I have a database for this at home. Of course I can't get to it because of the freaking firewall.
"Hi, Michael? Can you jump through these hoops, please? Do you mind if we tie your feet together first?"