Tech Support

Just once I would like to have a tech support experience with a major

vendor that does not:

1. Involve an automated telephone system that takes ten to twenty minutes

to navigate through to then spend an hour on hold for what inevitably ends

up being the wrong person. The only people these systems provide a

conveniece to are the vendors who don't have to pay for operators plus the

added advantage of the unknown number of people who get frustrated and hang

up before reaching a human.

2. Involve a clueless nitwit reading a script that reduces me to a quaking

state of frustrated anger and my demanding someone who actually see that 5 is

greater than 3, and

3. Is not resolved inside a minute once finally contacting the

semi-mythical, Bodhisatva-like "supervisor" who actually has a clue.

Seriously, after the hour and a half of frustration having the idiocy of

the level-one support verified by a 30-second conversation culminating in,

"Try it now," "Yup, it's good. Thanks," does not leave me feeling good

about the time wasted getting there.

Today I actually had to argue that buying a new licence at $59.99 USD was

not the same thing as renewing my licence at $39.99 USD. I wasn't kidding

about the arguing over 5 being greater than 3. "Castle Aghhhh Tech Support,

Bunny speaking."

Oringinal post: http://mbarrick.livejournal.com/796952.html